Share review of Ballyclare Group Practice

Ballyclare Group Practice 2020-01-22 Person 2 5 0

Hi, just a few words about the current system. The reception staff with the exception of two, are basically very good and helpful. I have phoned up on there occasions wanting to talk to someone about the online repeat prescription service, which I have, but suddenly is not working. Phoned receptionist and she said she would put me through to her team leader who was apparently. too busy to come to the phone, number was left with her to call back, never happened. Phoned again a couple days later, she was in a meeting, was told she would phone back, never happened,phoned again next day was told she was not at her desk was told she would phone. My phone rang twice after 4.30 when I answered the caller hung up. In the words of doctor hook i have called the team leader Alice, as in too busy to come to the phone.and won't you please call again.. Online repeat prescription is a good thing freeing up staff. Does Mr Sean Quinn, practice manager ever read reviews, I think not. Over 16 staff and only one person to answer a simple query. Can t fault any other staff. Mr Quinn sort your staff out. ,