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Ash Vale Health Centre 2018-03-29 Person 2 5 0

The majority of the staff are extremely pleasant, but some receptionists do make me feel like I am an irritant. I hate the new call back system, as I work full time and attend several meetings a day keeping the whole day free is nearly impossible, I attend up to 4 hours of meetings a day. Furthermore, as I have longstanding health conditions, I was diagnosed 14 years ago, I need frequent appointments and getting each one is a complete hassle. Today I called the surgery before lunch and explained that I would be in meetings for some of the day. I subsequently missed the call that I had been waiting 5 hours for, and when I called the reception team I got quite an aggressive response. What am I supposed to do, skip work because I need to speak to a doctor at a time that is completely unknown. Would it not be simpler to give a slot say from 4-5pm for a call and at least then I can plan my work around it. I come to the surgery because it is close, the doctors and good and I ultimately go there because I care about my health and want to be well (including my anxiety), I often walk away from the reception desk, or phone call from them feeling more anxious and worthless than beforehand, this for me is not acceptable and is such a shame with such a great medical team.