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Appleby Medical Practice
2015-02-16
Person
1
5
0
Written by a carer
Written by a carer 16th February 2015
I tried to order a repeat prescription today and was not allowed to order...since I have 10 days of the previous prescription still to take...so I have to tell someone That I do not know that I will be away and the house will be empty.
It also means that since I have a separate prescription to collect from Boots that I will have to queue twice in Boots.......in Appleby the prescriptions are almost never ready for you and there
Is often a 20 minute wait.
This practice used to appear to be run efficiently but has changed considerably I the last year.
I made a complaint about 9 months ago .Received a standard ...we will investigate letter....and then nothing despite asking for a reply twice.Eventually I got to speak to the practice manager who told me that she was pursuing the matter and would be in touch.....Not so far!
I note that I have to complete the ethnicity box...I object to this...it should make no difference to this survey