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14th July 2021


It’s extremely difficult to make appointments because the telephone lines open at 8 am and if you don’t get in just before 8am , there is no appointments available thereafter! Sometimes there should be those few available emergency ones available in the afternoon. Emergency not for A n E but for a GP , but it’s impossible to get one later than 8am . How can all appointments go within a 1minute of opening the surgery? This baffles me !

Suggested improvements
Sometimes collating information and putting together a proper diagnosis from various consultants. Driving the consultants to make better treatment plans for us patients. See the discomfort and constraints for us as patients, which is totally out of our control. Some medication becomes very expensive when we pay levy of £9.75 for each Med . And it’s needed daily ( chronic) but we have to pay monthly- 1 month supply when the doctor can make the quantity available for 3 months a time before a review and it’s cost effective for us . Please make the doctors schedule available online especially now during the pandemic when telephone appointments are only available. We should have a choice of the doctor we would like to have consult with us .

Experience
Involvement
Cleanliness
Staff
Appointment