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Written by a patient
20th January 2020


This new appointment system is in transition but I called 8 times after 9am and all I got was a busy beep it took me half an hour but on my 9th call I got into the queue, waited around 15 minutes on hold before getting through. Called on a Thursday, got an appointment with the nurse Tuesday. The wait was longer on the phone but that's the quickest I've ever got an appointment with this surgery. Seems to be on the up and up

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff