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Almondsbury Surgery
2014-12-11
Person
5
5
0
Written by a carer
Written by a carer 11th December 2014
This is a excellent well run surgery. It may be a good idea to have an answer phone available for the period when the surgery is closed (ie lunchtime). This way non-important messages can be left without having to ring back. The surgery has procedures in place for urgent cases.
13th January 2015
Response from Almondsbury Surgery
Thank you for taking time to leave feedback. We used to have an answer phone system but found that frequently messages were distorted (particularly if from a mobile and poor signal area) which did not give us the confidence that we had the exact message. We advertise our opening hours and hope that patients will call with non urgent inquiries and requests during opening hours. Of course we always have a doctor on call and contactable during lunch time to deal with urgent requirements and how to do that is very straight forward with instructions on the voice mail message if one rings when the surgery is closed at lunchtime