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Albion Street Surgery
2016-06-02
Person
4
5
0
Written by a patient
Written by a patient 2nd June 2016
I needed to have a blood test and I explained to my GP that I often faint. She arranged for me to have a double appointment to allow more time to be taken with me.
The phlebotomist Silvia Oroz-Zubieta was incredibly kind to me. She put on classical music to relax me, opened the window to let fresh air in, put a pillow under my feet to elevate them and minimise the fainting symptoms. She was open and clear in explaining what was going to happen and showed me my records on the computer screen. I felt respected and well treated and I really appreciated the time she took to put me at ease.