Albion Street Surgery 2017-08-01 Person 2 5 0

Had a few negatives with this surgery, the lastest being given a wrong test result. I discovered this after the surgery then contacted me to tell me my results were positive and had no idea that they had previously informed me I'd been given an all clear. A complaint written two weeks ago has had no reply. The medical issue has been ongoing since early 2015. This alone is enough for me not recommend the surgery. Confronted with rude attitude from one particular receptionist time and time again, took weeks and weeks to get registered in the first place, didn't note my correct details from registration - i.e. tried to remove me from their practice register when I moved outside their catchment despite this not being applicable for students. Charged £10 for a letter to prove my chronic illness to Student Finance so that I could apply for Disabled Student Allowance despite me explaining that my income is so low that I have a HC2 certificate for full NHS costs. Felt great writing a personal cheque to my doctor for nearly a whole weeks worth of food so I could apply for something I'm entitled to due to my disability. Should have just requested my records, in hindsight.