Share review of Albert Road Surgery

Albert Road Surgery 2020-09-15 Person 1 5 0

Several medical reports following either hospital visits, or telephone appointments have been sent to the surgery , at least 4 of which requested medication changes this has been over a period of 2 months. NO ACTION WHATSOEVER HAS TAKEN PLACE. Communication is non existent , questions have been asked of the reception staff both in person and on the telephone, promises of telephone calls and explanations were never respond to. There is no empathy with patients and since changes due to covid have taken place things have got even worse., and our experience with some of the staff is very worrying. We appreciate that covid changed many things but it should not be an excuse for being unhelpful and rude. Having on seen the doctor once in 10months ,These comments refer specifically to the back up staff.

Remember that your patients particularly those that have long standing medical problems, may be worried about many different things , and should be treated with the sympathy and respect , and helped to overcome whatever their problems are and the elderly in particular. This surgery is a community facility to assist and and take care of all the patients and needs a shakeup .