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Addington Road Surgery
2021-07-14
Person
0
5
0
14th July 2021
There are never any appointments available for online booking; it has an e-consult online enquiry service that now only accepts enquiries during opening hours; you can only phone for test results after 2.30pm; if you do try to phone don't be surprised to be kept on hold for 30 minutes (despite being "caller number one in the queue") and then cut off without warning.
They communicate with text messages from a number that won't allow a reply, they refuse to allow visitors without an appointment, and will not acknowledge or reply to an old-fashioned letter delivered by hand.
Addington Road Surgery couldn't make it harder access its services if it tried. Absolutely awful.
Suggested improvements
Have some actual appointments that can be booked online.
Allow online enquiries when the surgery is open.
Pick up the telephone.
Communicate using a method that allows a reply.
Reply to letters.
Allow visitors.