iWantGreatCare
iWantGreatCare

Worthing Medical Group

Worthing Medical Group, 23 Shelley Road, Worthing, BN11 4BS
starstarstarstarstar

4.5 | 2,088 reviews

Icon

Review

 

My 92 year old mother in a care home. Refused to provide an appointment when my mother had a venous ulcer. Unfortunately the nurse practitioner also failed to attend and assess in good time. This resulted in about twenty visits to resolve the issue which would have been obvious if a GP had seen it when I made a request.

Suggested improvements
  • Listen - assess - communicate. This rarely happens at the WMG.

3rd July 2026 | Written by carer


I was able to get an appt and I have always received a follow up phone call this was from a Dr who was very happy to explain the health issues relating to me and was lind enough to call me back when I was unable to receive the initial call The last occasion I was called was from the pharmacists who was very understanding and happy to clarify the risks and issues with the medication subscribed to me , thank you all at Worthing Medical group for being so kind and understanding

Suggested improvements
  • Perhaps have a shortlist of patients who could react to be called to fill short notice cancellations to ensure your precious times for consultations are maximised everyday , perhaps you have this already ? Just a thought as I’ve always been lucky with appointments

10th May 2026 | Written by patient


I cannot fault the treatment I received, GP and receptionist, both outstanding. Jenny, and Dr Morley, a dream team!!!

Suggested improvements
  • It was great!

19th February 2026 | Written by patient


Staff are always helpful, knowledgeable, polite and friendly. Within the constraints of the old building/s it is as clean as it possibly could be. I can’t wait for the move to the complete but not ready new digs to come to fruition - probably not as much as people working there.

Suggested improvements
  • No

9th February 2026 | Written by patient


I had a very good experience. Receptionist was friendly and very helpful. Got a call back. Then, offered a face to face appointment. Everything was thorough. I was listened too! Very informative. Thank you.

Suggested improvements
  • Nothing negative to say at this time.
Response from the doctor - Thank you so much for your kind feedback and for sharing your experience. It is wonderful to hear that you were satisfied with our care, and I will be sure to share your comments with the entire team.

8th December 2025 | Written by patient


I was given a choice of two appointments by a very helpful receptionist.

Suggested improvements
  • The whole process was excellent. Keep up the good work.
Response from the doctor - Thank you so much for your kind feedback and for sharing your experience.

4th December 2025 | Written by patient


So just sick too the back teeth ov the hassle trying to sort medication being told by david he cannot prescribe 20mg morphine "Dear Mr Jarrett, apologies, Morphine sulfate 20mg/5ml comes with an extra high severity warning to prescribers, this means that it is generally only initiated by specialists. I am therefore unable to prescribe it at this time. You have been referred to the pain team, and if they initiate the medication then we will be able to continue it. Thanks, David Donegan Worthing Medical Group" Now a quick Google search clarifies GP can prescribe it , however worthing medical group wont for me , first excuse was worried about addiction (but proceeds too prescribe double the morphine i was getting a month (10mg/100ml upto 200ml a month great way too get an addiction WMG

Suggested improvements
  • Stop lying
Response from the doctor - Thank you for sharing your concerns regarding your medication. We understand that it can be frustrating and confusing when clinical decisions seem inconsistent with the information you have found. Our GPs must make prescribing decisions based on current clinical guidelines, individual patient safety, and long-term health outcomes. While certain medications may be within a GP’s scope to prescribe, local protocols sometimes require a specialist review before certain strengths or types of medication can be issued. Consequently, our clinicians may need to wait for specialist guidance before commencing this specific treatment. We would encourage you to contact the surgery to discuss your concerns further.

3rd December 2025 | Written by patient


The receptionist was very helpful on the phone. From her voice, I think she was a young girl. She was very polite. She made me feel really comfortable talking about my problem. Dr. Morgan is an amazing doctor. She spends her time listening and talking to me on the phone. She understands my problems and gives me the proper treatment. I'm feeling better thanks to her.

Suggested improvements
  • Maybe more receptionists are needed.
Response from the doctor - Thank you so much for your kind feedback and for sharing your experience; I will be sure to share your comments with the team. Unfortunately, our reception team was reduced in December due to a combination of staff sickness and annual leave. Now that staffing levels have stabilised, you should notice an improvement when contacting the surgery.

2nd December 2025 | Written by patient


I was very happy with my appointment on the 25th November 25 the doctor took his time and answered all my questions

Suggested improvements
  • It was a long wait for the receptionist to answer the phone, but with the number of people phoning I cannot see what else they can do.
Response from the doctor - Thank you so much for your kind feedback and for sharing your experience. We also have an online form on our website which opens at 8:00 AM. This can be filled in and will be triaged by our team, which may save you the time and effort of calling the surgery directly.

30th November 2025 | Written by patient


The Accurx text system works very well. I got a call back later in the morning and all was sorted

Suggested improvements
  • -
Response from the doctor - Thank you so much for your kind feedback and for sharing your experience.

30th November 2025 | Written by patient


Page 1 of 209


Please read our Terms and Conditions, Privacy Notice and Cookie Page on iWantGreatCare carefully. They apply to all access to, and use of information on this site, to the posting of ratings, reviews and feedback on this site and to the provision to iWantGreatCare by any other means. If you do not agree to our terms of use and Privacy Notice, please do not use this website or provide any rating, review feedback. If you do not want us to set cookies please use Cookie Settings.
© 2008-2026 iWGC Ltd.