Whitley Villa Surgery

Why do we have to wait 3 weeks for an appointment?

Since the merge the surgery has lost its personal, family and most important care element of the practice. Most of the staff from before the merge have left and it's made the place and some of its patients feel abandoned. I was registered there from birth (30 years) but after recent visits I decided to register at another local surgery due to one of the previous Dr's now practicing there. The surgery needs managing better and some of its staff a training course of people skills

I've been with the surgery for more than 15 years and always felt listened to and given great care.

I had blood tests 2 wks ago.Had them on the Monday. Phoned for results on following Friday. They were back but Dr had not looked at them.So phoned on Monday.Tuesday.weds and finally Thursday! !!!.The receptionist reeled of all results did not know what they meant because she's not medically trained.Now have to wait until beginning of July to see my Dr.to go through them with me.I went because of feeling g unwell.I am disgusted.I hope I have nothing g seriously wrong.Because I would t hesitate to take this further

Firstly check you listed doctors doctor janjua left some while ago but the folk who took over from her cannot be bettered. a doctor pops down stairs to see me. and recently when the nurse noticed a burn on my arm the doctor came down and treated it without my asking fantastic people in whitley villa. Even the northcoe road surgery where i had a blod sample taken the staff are so good too, i feel lucky to be treated at whitley villa sergury in all the years i have been a paitent its been the same. friendly helpful folk all the way through so nice if you need help.

So, phoned this morning to the surgery, got an appointment for the afternoon; I arrived 10 minutes earlier, checked in with receptionist who asked me to sit in the waiting room. At the time of my appointment, the receptionist asks for my details again...Ah she cannot find my appointment in the system! (When I checked in everything was apparently ok). She looks in the system and tells me that I have booked the appointment at another surgery (??? How on earth can that happen?). I ring the number I've phoned in the morning (I show her) and the phone rings at the surgery; she can see that. But, anyway she keeps saying I have phoned somewhere else (!?!?!?). She asks what my problem is, I tell her, and she asks me to take a sit again cause she can deal with that. Well, at least, they offered a solution! Five minutes later she asks me again about where I phoned and again all the same thing, to finally tell me she cannot get anybody to see me, until an hour later! She calls the manager and tells her, I refuse to go to the other surgery (?????She didn't even offered me the option!!! But good way of washing your hands!!). I also had a delay of 4 months and a half in being referred to the physio due to them not processing the referral (I have a letter from the manager accepting they dealt wrongly with my case). Do you need a GP, go somewhere else, this surgery is nothing but a source of problems, GPs change constantly...NHS please stop wasting the money with this surgery!

They need to change appointment system I phoned on 3 consecutive days Started phoning at 8am finally got answer at 8.40am to be told appointments all gone.I feel I have chest infection and feel quite poorly.Was told to phone 111.I am disgusted.

To get a same day appointment you need to call at 8am. You might be lucky and get through quickly and get your appointment or you might be unlucky and get through to the receptionist after 20min of ringing. Usually after this time they run out of appointments so you are asked to ring next day. "Try again tomorrow to see if you are the lucky winner!". You are not offered an emergency appointment. Surprisingly today I was advised to go to the pharmacist as they are medically trained! I feel that is quite a negligent advice from the receptionist. This surgery needs to review urgently their appointment system.