Wellhall Medical Centre

So many bad experiences, but poor communication is at the forefront of the problem. They miss telephone appointments but you can't get face to face without waiting for weeks. Prescriptions going to the wrong pharmacy, incorrect information given when you call, once I was even issued two powerful medications and told to just decide myself which one to take! I've tried to complain in the past but they don't listen, they don't care, they didn't even pass information on to the GP until weeks after the fact. I'm looking for another practice because I now feel it is hazardous to my health to be a patient there.

My 14 year old son took his life after a disastrous visit to wellhall medical centre. The reception staff are miserable, disinterested, rude and ill-informed about standards and practices to the point of putting life at risk. The doctors (particularly Dr Francks) are disinterested in their patients to the point of putting life at risk. The drs incorrectly and dangerously prescribe addictive medication with dangerous side effects which make it inappropriate for prescription to vulnerable patients at all according to the NHS, for drastically extended periods of time. Prescription was administered and repeated without any consultation with the patients either in person or by phone. They are dangerously ill-informed on dealing with trauma to the point of putting life at risk. The staff acted dishonestly to defend their inaction and did not follow NHS required processes by failing to complete a significant event investigation following my sons death. This indicated the medical centre had no interest in learning from this incident to avoid repeating the same mistakes with future patients. The ombudsman upheld 3 out of 4 of our complaints. The fourth point was not upheld because the medical centre admitted their failures earlier in the complaints process. These issues all stem from one

Excellent service from all staff for the last 25 years! Thanks to all.

reception staff very helpful . nurses are friendly, professional and knowledgable. only seen one of the doctors in this practice who is courteous, professional and very helpful