The Ilchester Surgery

The care was great, but having the main surgery in Somerton, not good??

Nice staff and seen v quickly.

Very thorough and helpful consultation.

Had my blood tests this morning. Excellent service.

New booking system is hopeless. Not everyone can ring at times when at work or drop everything to fit in appointment on day. My need is not an urgent thing so to book a couple weeks in advance would be much easier like before.

At Buttercross Surgery there is a Wait sign telling people to respect the privacy of the person in front by standing back. However, as the whole of the reception is open, everything can heard and there is no privacy. At Ilchester there is a sign advising patients that any matter can be discussed in private. This is good. Sophie at Ilchester is always helpful and thinks laterally to resolve any communication problems. Receptionists should have access to Health Coach diaries to be able to make appointments for patients. In addition, the Health Coach telephone number has no answerphone facility so one has to redial and speak to receptionist who then tries to connect you.

I was able to come in with my daughter for an appointment. As she's not feeling well.

Great appointment from Denise. Efficient and helpful (Ilchester). Only problem was trying to get through on the phone to make the appointment.

Very clear and to the point on what was/needed to happen.