Leacroft Medical Practice

Excellent service as always Hansa picked up the call yesterday and was very helpfull.Asked for change of medication which she requested and got it changed.Hansa called me back again today to let me know that the medication is now changed.Thank you keep doing the excellent work.

I have to wait about a year to get an appointment and I need referral with a specialist Dr which was not given and my condition was so worse that I have to go to my home country for further treatment.

My appointment was with Sarah Brown,band she was very helpful,

Sarah Brown, amazing Nurse! I have seen Sarah a few times over the last few years and each time, she has listened to my concerns and taken the greatest care to make me feel relaxed and comfortable. Huge thanks Sarah, once again my every need was met at my appointment today,

I would like to thank Sarah Brown for her motivation as my stop smoking advisor, she has been very supportive and because of her I managed to quit. I strongly recommend Sarah.

I am doing a stop smoking service with Sarah Brown, I haven’t smoked for almost three months, she is very helpful and has been keeping me motivated. Thank you Sara Brown for your amazing support

Very good service. Best surgery in Crawley

Arrived for a 2.00 pm app.,there was a considerable number of people already waiting. When the doors were opened at 2.00 pm, anyone at the back of the queue had already passed the appointment time quite a bit before it was possible even to register. Some adjustment needed here.

After registering for online prescriptions and receiving medication from pharmacy who picked up my prescription, I can't collect from pharmacy again since Leacroft haven't received my order - made through pharmacy - because I'm "Not registered for online prescriptions'. "How did I receive my controlled substances from pharmacy without seeing a prescription" I asked, "Maybe you've changed computers" I was informed. Say again?? From my conversations with the receptionists I'm given advice and information, not on any particularly great fashion and without understanding for my particular needs. Unfortunately this brings the 3* down from 5 and the receptionists down from 3*

I have been prescribed the wrong medication for over 3 months, every time I call or go to the surgery in person I never seem to get past the receptionists who instead to ask a GP keeps typing on the computer to look at the notes or even tell me the medication has just got a different name or I get told other stuff which doesn't make sense because they use their own medical jargon. Why can't a GP pick up the phone and call me directly, it will only take 2 minutes to rectify. And receptionists.....please when you talk to the patients use plain English...