Beversbrook Medical Centre

I have twice had a telephone appointment made for me by the surgery for a medication review. The first time the pharmacist called 10 mins after my 2 hour slot - when they knew I would then be unavailable and proceeded to leave a number of increasingly cross messages as I was not answering my phone. The second time the pharmacist called one and half hours after my 2 hour slot!! Absolutely unacceptable. No apology, no call explaining why, just messages left asking why I am not answering my phone.

I had an appointment made for me by the bookings team however it was on a day that I work so I went in to Patford Surgery to see if I could swap it to a day that I was off. I was met by a really kind, extremely helpful chap called Marek. He went through the booking process and helped me find a appointment with Dr Brizell on one of my days off. Mark was patient and really kind. I was dreading going in to try and change it but he was so lovely.

Tried to request my normal 2 months supply of two different medications last month, was told I was due a medication review and so they would only issue one month. Had my review a week or so later with a pharmacist. Highlighted that for the past year I had been suffering from extreme fatigue which is a listed side effect of one of the medications I had been taking for just over a year. Was told that it was not a common side effect and to keep an eye on it for a couple of months and then maybe I could get a blood test. Maybe take some multi vitamins "won't do any harm". What a waste of time. I highlight what I believe to be an issue and am told to wait a bit and take some vitamins. To cap it all I have now come to request my medication again and cannot request two months supply. Put in a custom request asking for the two monthly supply to be reinstated and issued and have heard nothing. I run out of medication is 5 days... This is on top of a Drs appointment earlier in the year where I visited for one issue and was prescribed antibiotics (with pretty hideous side effects) for a completely different issue with the DR dismissing the first issue as something to be tackled later.

I notice that I am not the only one making the same, or similar, comments about the prescription of medicines! I requested a prescription for Naproxen and was told it was too early! I was prescribed the medication on March 12th and asked for more mid April. How is that too early? The medication took me up to April 9th as there are 28 tablets in a box, so 2 boxes cover 28 days!! I finished up without medication for 5 days :o( I am aware that many of the prescriptions cover 2 months but this one does NOT. If the staff are not aware of how long the medication will last, why not? That or prescribe 4 boxes to cover an 8 week period. Please be more professional?

Made phone call at 945 and was caller 5. I got down to caller 1 where I sat for 40 mins. Total 1 1/2 hours and when answered could hear background and went dead hungry up.

Requesting HRT is stressful at a time when I need support. I am told by the surgery that I am requesting too early and Boots are telling me that I am not giving them enough time to dispense. This has left me without my HRT when I need it.

The technology operated by Patford Partnership is excellent. You can use the phone call back facility to save hanging on at your own cost, the patient health records are all available on line and you’ve got the health checks questions plus guaranteed same day emergency appointments by phone as a minimum. The staff at all 3 premises are very good and everything seems very efficient.My wife and I have had to use the services a few times this year and all has worked well. Probably the big point I would make about some of the poor reviews logged on the system is that not all of them are responded to….in fact April 2025 is the last response on the website. The google reviews are the same in that they’re not great but are not getting practice responses ? Anyway , some people seem to have been pretty abrupt and possibly rude but irrespective their points must not go unanswered.

I recently visited Beversbrook surgery for an appointment with a GP, which on the whole was very good and the GP seemed very thorough and we agreed a plan to arrange scans and blood tests to try and find a diagnosis. I was told by the GP to make another appointment with the receptionist on my way out to come in for the required blood tests. This was the problem ! I was told quite bluntly told by the receptionist that there was no appointments available for bloods tests at all, at any of the 3 surgeries. As someone who rarely ever needs GP services thankfully, I was a bit shocked by his response. So I asked what I was supposed to do as the GP wanted these tests quite quickly, his response was, not my fault that some of the nurses are on holiday!! I was a bit speechless. He offered no solution for me and carried on with whatever he was doing. My leaving words were, lets hope this is nothing serious then, again no response from him. At which point i left, so I have no appointment for blood tests and don't know what to do next?

We had rang Beversbrook medical centre to ask for an emergency prescription of formula for our baby on Friday just after lunchtime, as he would’ve completely ran out of formula on the Sunday morning! And we couldn’t get it elsewhere as no where sells this in the shops, as it’s under prescription! They had requested for us to request this online! Which we had done and this told us we would have to pick this up during the week which was too late as my baby would’ve needed this on the Sunday, we rang up again and explained that this was no good as our baby wouldn’t have any formula for the Sunday, Monday, Tuesday. The receptionist had told us that he will speak to his team, and ‘try’ and deal with this and hopefully we could collect this from the pharmacy on either the Friday or the Saturday! We went to the pharmacy both days and nothing had been sent through from the doctors! And the pharmacy even updated their systems both times and showed us that the doctors had not sent anything through! Speaking to the male receptionist at Beversbrook medical centre, he was very condescending and constantly rude to my partner, giving lots of mixed signals on what to do, and seemed to not care that our baby was going to run of out formula, which as first time parents is absolutely traumatising as we are not sure how we are suppose to cope with this or what we are suppose to feed him if he has a suspected cows milk protein allergy. We were told that if we rang 111 then they only give out emergency prescriptions for children of a ‘certain age’, which I later found out was not true and am furious about. It seemed as if the receptionist and doctors were too busy to meet the needs of a 4month old baby on a Friday. We had rang them up again today(Monday) and spoke to the same male receptionist over the phone and were told a completely different thing and that as it was a ‘two week trial’ of testing out this formula for our baby that we couldn’t of ordered it online anyway as that is for repeat prescriptions, and as our baby was under a certain age we couldn’t do it online for him on our accounts. And that we would need a call from a clinician to get this prescribed. We are absolutely appalled by the lack of care and neglect towards my baby we have received from the staff at beversbrook medical centre. And we are absolutely appalled by the lack of compassion and empathy given to both me and my partner who were worried how we were going to feed our baby. In the end, we have had to feed our baby a formula he is allergic too just so he has been fed!

Arrived at Beversbrook for my review appointment to be told I need to go to the other site Patford house. receptionist said would send them a message, got there and told had to rebook appointment, for another time. I was not informed of change of venue, nor was I informed that would have to rebook my appointment. Utter waste of my time, both surgeries had only 1 or 2 patients waiting.