Abbey Road Surgery

The receptionists are really rude, dismissive of patients. The practice manager is no better. He's rude to patients, refuses to see patients or keeps you waiting for hours before he comes down to attend to an issue that you have that the poor standard receptionists have already dismissed. This is really very concerning as he shows no leadership therefore it is not surprising that the reception staff in the practice behave exactly the same. It is a real shame because the doctors in the practice are really nice and helpful . I note that one lady has reported this practice in the icb who commissioned this practice full stop this sort of care is not sustainable

I have 3 health problem, and the receptionist told me one issue for one single appointment. So i need booking 3 appointment for dealing all. And he sad this is the role

TERRIBLE and purposefully UNHELPFUL on every possible level. A non-medical staff member told me not to go for an X-Ray on the day I went to collect the hard copy of the referral from the GP because they will not email the hospital until later that day because they are too busy answering phones. Now I want my x-ray results and they are unable to pick up the email and unwilling to even check that the results the Hospital has told me they had already sent 3 days ago and very helpfully RESENT twice today, has arrived via email. Apparently they can only access the emails at 1pm the following day. When I asked what happens if the emails fail go through again tomorrow - I was told to check the day after! I THOUGHT THE NHS aka national HEALTH SERVICE is supposed to provide a SERVICE that ????might??? ????PROMOTE HEALTH??? Clearly I am 100% wrong. Can I please have the option to OPT out of PAYING for a NON-HEALTH NON-SERVICE!!!! I want my money back so I can go private where I can pay someone to care. PS: Just want to say the GP / Doctor was actually very helpful - just sad the rest of the staff are not and adding to the world's stress - imagine if I was suicidal where this experience could lead to... DISGRACEFUL!

Extremely rude receptionist saying in terrible English and a terrible attitude, that you cant book future appointments and can only call 'on the day' for an appointment of 'the same day'. That seems ridiculous... if I understood them correctly. They couldn't seem to formulate a sentence to convey the correct message and when I tried to clarify what they meant, this receptionist just kept talking over me. It seems this surgery has a knack for employing the worst receptionists around.

My husband recently had to attend the surgery to have a wound cared for and dressed. we had several appointments and the attention and professionalism shown to us by nurse Susan Davies was beyond excellent. Her calm and caring attitude was very much appreciated and the wound healed well despite my husband being diabetic. Thanks Sue xxxx

Been on hold for 1 hour and 31 minutes. No one is answering the phone

a very busy practice, but we are treated with care and concideration by all concerned.we have complete confidence in all the doctors and appointment staff

The reception staff & the staff who manage the phones are very rude and un-helpful. They come across like they know better. I have wanted to change practice for quite a while now because of the reception staff. But I have found a doctor I really like and trust.