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Written by a NHS patient
14th October 2021


From the first moment my partner and I met Mr Cudlip, we both felt completely confident that my regrown pituitary tumour would be handled with sensitivity and great expertise. After over six years of careful monitoring, I finally underwent the operation on October 4th 2021. During all the previous telephone conversations (because Covid prevented face-to-face meetings) Mr Cudlip had listened intently to my usual long list of questions and done his very best to answer them fully. I never went away from any conversation feeling dissatisfied with the answers I had been given. Because of my age (86), Mr. Cudlip decided - to minimise the risk - that he would slightly alter the operation that I might have been given earlier. This all made perfect sense to me. During my hospital stay (where everyone we met was so kind and helpful) Mr Cudlip visited me regularly - on one occasion even playing me some music written by his very talented daughter (whom we wish every success in her chosen career). He even visited the morning of the operation and I felt perfectly safe with the looming procedure in his very capable hands. Afterwards he came to tell us that everything had gone smoothly and he had been able to remove more than he had hoped. The best thing I think my partner and I can say is that Mr Cudlip comes over as being totally 'human', unlike some pompous surgeons that we have met! We both felt, throughout, that here was a person who really cared about each patient and was willing to give his precious time listening to all their doubts, worries and lighter subjects too. We really do not think there is any reason for changing at all. Just, please keep up the good work and thank you for everything, from the bottom of our hearts.

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Trust
Listening