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Written by a NHS patient
12th March 2024


In November 2023, a football injury left me feeling lost and confused. The pain and swelling were familiar from past sports injuries, but a nagging fear whispered something more serious. Thankfully, upon admission to UTC at Boston Pilgrims Hospital, I encountered Mr. Phil Heaton. Mr. Heaton's expertise went far beyond diagnosis (a complete Achilles tendon rupture confirmed by scans and x-rays). He offered immediate surgery, a lifeline I desperately needed. The news was a blow. Football and martial arts, my passions, were potentially at stake. Mr. Heaton sensed my shock and fear. With genuine compassion, he walked me through the entire surgery and rehabilitation process. His understanding extended beyond the medical. When I expressed concerns about childcare and urgent personal matters, he went above and beyond to reschedule the surgery, accommodating my needs. Mr. Heaton, quite simply, saved my leg. More importantly, he instilled hope and unwavering motivation throughout my recovery, even during moments of doubt and frustration. His dedication and the care provided by his team at Pilgrims Hospital will forever leave me grateful. Knowing such exceptional professionals exist, ready to step in when we need them most, brings immense comfort. Thank you, Mr. Heaton, for your skill and unwavering support.

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