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Written by a NHS patient
30th January 2024


I first met Mr Phil Heaton on the day of my knee replacement surgery at Grantham District Hospital. Mr Heaton has a lovely manner, seen with all his patients on my ward, softly spoken, to the point, professional, & understanding. I was apprehensive regarding my surgery, but knew it was needed, as my quality of life was now being effected. On arrival to Ward 1 until I left 36 hours later, I felt truly valued as a patient, by all staff members. 8 weeks on, & after seeing Mr Heaton at Boston Fracture Clinic, I was shown a before & after xray of my knee, Mr Heaton explained I had been left far too long, with my knee in the condition it was in & was pleased with the outcome of my surgery. I left the clinic feeling I had made good progress, & will continue for the foreseeable future with the Physiotherapy team. NHS, I cannot praise you enough... Thank you

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