Mr Jaheed Khan 2015-01-24 Person 5 5 0

I was seen by Mr. Khan on 23rd December and although he had to tell me I had some diabetic retinopathy, which was a total shock, he was very reassuring and arranged for me to go onto the cataract waiting list and requested an appointment for the Acute Clinic for approximately 10 weeks. The negative aspect is the appointment booking system at Bedford. When I went to Reception I asked when the operation would be and luckily there was a member of the Waiting List Staff there and they checked my notes and said the operation would be done within 18 weeks of referral to the eye clinic, i.e.in February. I was pleased as this meant it would be done before the Acute appointment when the whole of my eye could be seen without a cataract in the way obscuring the back of my eye. As I hadn't heard anything, I contacted Moorfields at Bedford Hospital only to be told that the system appears to have been changed and the operation will not be done until 18 weeks from the date of the eye clinic appointment. i.e. approximately 2 months after the Acute Clinic appointment was due. Obviously I am very worried about what this increased time delay may cause to the diabetic changes in my eye, and although I have explained this to the Appointments Staff it has been to no avail. This is no reflection on Mr. Khan, who was caring and professional but it has shaken my confidence in Moorfields Hospital in Bedford. My constructive suggestion would be to sort out the referral times.