Mr Jaheed Khan 2014-11-03 Person 5 5 0

I cannot recommend Mr Khan too highly, I was first referred to him after a routine retinal screening showed some abnormalities, in late 2013. During my first appointment, he explained that I would need laser surgery - as a result of diabetes difficulties. As you'll appreciate, this wasn't the easiest the easiest message to receive - but it was delivered professionally and appropriately, he never sugar coats the situation, which ultimately is appreciated by patients. Mr Khan stayed when most were leaving the clinic - on New Year's Eve, to ensure that I was treated as rapidly as possible - removing my risk and answering the myriad of questions that I had, he treated me again around a week later then in early February. I find his style to be very direct, but supportive - he knows when to push me, to ensure that I receive appropriate treatment (even when I really don't necessarily want to go through it!) but is also extremely sensitive and listens to any queries and answers questions fully. He is also very reassuring, happy to show me the details of scans - and share with me the progress that my eyes are making, even though this must take longer than just telling the patient to get on with it! Despite having some very serious eye procedures - I have had an excellent experience with the whole team in Bedford, all of the support team are highly professional and extremely friendly in what must be a difficult environment. One particular experience that I feel should be mentioned, was when a much older lady (possibly over ninety) who was very nervous and was having a sight test - one of the nurses in Bedford sat with her to reassure her, speaking very slowly, quietly but clearly and explained everything that would happen. This obviously took a lot of time, but I believe made a massive difference to the individual - and would have been without any form of recognition. The only slight negative that I can mention is the appointment booking process, in Bedford - clearly Bedford are oversubscribed, resulting in extended appointment times. This is certainly no reflection on Mr Khan - and I am delighted to say that it has never impacted my care. On one occasion, I had an appointment date proposed that was 10 weeks after an initial appointment, when I should have been followed up after 4-6 weeks, however this was quickly remedied with a few phone calls / emails. Mr Khan is also well connected - knowing of recent developments in the field, which reassures me that I am receiving the best possible care. Overall, I have full trust in Mr Khan and have no hesitation in wholly recommending him as an expert in his field.