Mr Andrew Williams 2018-05-27 Person 5 5 0

After waiting 14 years to have my breast reconstruction I needed to be very sure it was the right thing for me to do. Mr Williams was patient, supportive and encouraging in all the right ways enabling me to make a truly informed choice about my surgery. He also helped me plan the timing to fit in with my life and commitments. When I attended for surgery I was made to feel like a VIP by all his team. The care I received throughout my stay from ALL members of the ward and medical team was absolutely first class. I was treated as an individual with those needs responded to and nothing was too much trouble. I have never seen so many smiling faces coming into my room! Since my discharge from hospital I have again been very impressed by the follow up. Having to phone in with my drain output was not a chore as the staff receiving the call treated me as an old friend! I have felt welcomed at clinic and secure in the knowledge that I am being cared for in every sense of the word. What a wonderful team, led by a consultant who leads by example. I have noticed how he knows all members of staff names, guides them in a professional but kindly manner and always thanks them for their help no matter who they are, the mark of a true team player, valuing all your colleagues. Mr Williams and his team are a superb example of how to get it right in the NHS. Well done and thank you very very much.