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Mr Adam Alleemudder 2023-09-28 Person 5 5 0

I was somewhat trepidacious about what was to happen but Mr Alleemudder explained, in layman's terms, every step of the procedures so as to put any fears to bed. He wasn't too blunt in his approach and his humour went a long way to making me less nervous after I was told what was to happen. His demeanour and people skills were, in my opinion, second to none.