Miss Victoria Teoh 2019-09-25 Person 5 5 0

Miss Teoh is an exceptional combination of professionalism, ability to communicate complex and potentially worrying information clearly, and a compassionate and caring personality. Each time I saw her she was always genuinely cheerful and positive. She took time to explain all the procedures I was to undergo, likely course of my recovery and possible complications in a very clear and easily understandable way. In spite of a heavy workload (and I noted that she was always ready to stand in and help colleagues in other departments) I never felt hurried and had plenty of time to ask questions. Her knowledge and professionalism were very reassuring and I'm sure contributed to my lack of concerns and straightforward progress so far. As well as acting as a very accomplished medical professional, she engages with patients and staff at all levels in a very human way. For example, sharing personal experiences and even noticing and dealing with simple needs (eg a drink of water, extra pillow) when the nurses were busy.