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From the very first meeting with Dr Vellayan she was very understanding and took time to listen to the problems I had. There was no feeling of being rushed and she took time to explain the options available and the implications. The subsequent meetings for the procedure and follow up appointments were the same. Post the surgery, I had a question which I emailed to Dr Vellayan who responded very quickly putting my mind at rest. I would have no qualms about recommended Dr Vellayan to any friends or family as I found her very knowledgeable, approachable and understanding.