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Miss Alice Bremner-Smith
2019-03-25
Person
5
5
0
Written by a patient
Written by a patient 25th March 2019
admin not so good. I had the operation at the Wellington. I asked to be seen by a hand therapist at the Lister. I was told that there was no free space and I must go to the Wellington but I could not see Alice there. Then I had a letter fro Alice's sec saying that I would be seen at the Lister. following this I had a tel call fro the Wellington saying that as she had told e there was no therapist free at the Lister., she suggested that I should go to the Lister and persuade a nurse to remove the stitches but I would not see a hand therapist.
I arrived at the Lister. I asked to see a nurse who could remove the stitches. Jane a therapist arrived and told me that she was scheduled to see me and it had been in her diary for a few days. No one had told me this. Wrong info from the Wellington.
As I am not insured I did originally ask what the hospital bill was likely to be. I had no comeback from this. When the bill did arrive it had no breakdown of cost.
1st April 2019
Response from Miss Alice Bremner-Smith
Many thanks for your feedback and I am so sorry that you had a bad experience with the hospital admin. If you are willing, I would like to try and get some more information from you to try and ensure that this does not happen again, especially in relation to pricing that comes from the hospital. Please feel free to call me or email me at any time Sara Norton Practice Manager