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Written by a patient
7th December 2020


Have been a patient here for three years and used to be impressed until recently. This year some doctors have left and not been replaced so you have much more chance of getting a doctor you would rather not speak to now. In person appointments very rare, mainly telephone consultations (I do understand why). I have a breast lump, specified three doctors I felt able to discuss it with, didn't get any of them. Got this doctor and he didn't take me seriously at all, telling me it was 'probably an abscess'. I feel he was influenced by the fact that I am only 24 and have had abscesses on other parts of my body in the past. Never a breast one though. I don't see how he can make a judgement without seeing me in person or referring me to a hospital that can. Women constantly get told that breast lumps must be checked out, your GP can still see you even during COVID-19, well I tried that and got nowhere. Now I feel let down and frightened. all the other staff here are great but this one doctor has really upset me so I guess I'll have to change GP.

Recommend
Trust
Listening