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Written by a patient
19th May 2014


When asking to be reviewed by an NHSoncologist (following treatment for a primary cancer under my health insurance) she accused me of 'bouncing between private and NHS' even though I explained to her that my insurance would no longer cover me for any further treatment for the cancer, so I had no option to be referred to to the NHS for followup. In the end, I found out she had not referred me and I had to keep chasing up the local oncology team to see if I had been put onto the list to be seen. I found her manner highly confrontational and insulting, I am entitled to NHS care yet she was totally derisory with me when I had to get a GP referral to the local NHS oncology unit.

Trust
Listening
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