Dr Rowan Heath 2014-06-24 Person 4 5 0

This doctor was under great pressure at the recent appointment as the clinic was running nearly 2 hours late. Although the consultation was short and felt a little hurried, with some test results missing from my daughter's file, she did promise to call back in a week to discuss my child's case. When she called it was a thorough telephone call and she spent considerable time explaining her diagnosis, the test results and potential paths for treatment. There were some other issues which seem discrete from the problem for which this doctor was seeing my daughter, and she recommended visiting a GP to get a referral for further testing of those areas as they were not her area of expertise. Unfortunately my daughters symptoms do not fit the profile of a readily recognisable diagnosis, so it is a matter of trying the suggested treatments, investigating certain possibilities further and being grateful there is no obvious or immediate threat to her health. I feel Dr Heath set up further testing quickly and look forward to hearing the results and her interpretation of the potential next steps for improving my daughter's health. I have to say at the initial appointment in person (which was attended by my mother caring for my daughter) she did not feel a great deal of confidence or particularly listened to, especially when my daughter gave responses to questions which were a little inaccurate, but when this was corrected with information from my mother, she felt the doctor dismissed the information she gave to her. When I spoke to her on the telephone I felt she was very thorough and took the time to explain clearly to me what she felt may be going on, and reassured me that there was nothing too serious. Although it is a little dissatisfying not to have a definite diagnosis, I appreciate this is due to the nature of my daughter's symptoms and not a lack of professional competence!!