Share review of Dr Rowan Heath

Dr Rowan Heath 2014-06-29 Person 5 5 0

For both our appointments with Dr Heath, the clinic was running late. The first was a one hour delay, for the second it was almost two hours. I understand this must put a great deal of pressure on Dr Heath and the support staff. I was concerned we would not get the appropriate consideration around my son's health issue due to time constraints, but this was not the case. Dr Heath immediately apologised for the delay and explained the circumstances which had lead to the late running of the clinic, which I'm sure not all consultants would take the time to do. Dr Heath's manner during examination of my son was gentle and reassuring for him, during which time she listened carefully to my concerns and offered advice for moving forward in my care for him. Additionally, I appreciated her calm and clear explanation of our previous test results, despite the obvious limited time there had been to review notes in between patients. I find this doctor to have a great level of patient care and attention to detail, with a warm and trustworthy manner as she delivers her advice. However, I do think both Dr Heath and the carers/family of her patients would benefit from a clinic administered in a more effective way to ensure it runs as close to appointment times as possible.