Share review of Dr Peter Karpati

Dear Mr Parmar, Thank you for your feedback, which is greatly valued. As it states on the feedback card you received, your feedback is vital in enhancing our care quality and informing future patients. I am pleased that you found the outcome highly positive. With regards to your suggestions: 1. I will explore how I can highlight the summary of my credentials, beyond my current practice of giving out a feedback card at our first meeting, which allows my patients to view my CV and fellow patients' feedback on here. Time on the day is somewhat limited, and I would think focusing on your second suggestion may be time spent more valuably from the patients' perspective. 2. Our first meeting focuses on ensuring informed consent is obtained and that alone provides you with a lot of facts, information and procedural steps. However I understand, that having a more detailed overview of what happens once you are awake is also of value and will incorporate this into my practice. it is a fine balance between i) providing enough information to satisfy not only legal requirements, but more importantly the patients' needs, and ii) overwhelming them with an avalanche of data. That is why, at the end I offer all my patients the opportunity to ask questions. With regards to post-operative contact, as you yourself experienced, I hand all my private patients my direct contact details in the form of a business card "in case you wish to contact me". All patients are given contact details of the hospital on their discharge, which is the standard practice in the NHS today. I hope the above demonstrates to you that your feedback was not only read, but heard and put into practice. Please do not hesitate to contact me, should you wish as per details you have received. Best wishes, Peter Karpati