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Written by a NHS patient
19th September 2023


Dr Prohit, his registrar and team in the treatment room were excellent. They explained in detail what would happen during the procedure and the sensations I could expect. I felt that they were very competent and demonstrated excellent team work. Ian, the nurse who looked after me, was first class, very friendly, smiling and supportive throughout. My sincere thank you to all. Unfortunately I did not experience the same level of care with the nursing staff on the day ward. The did not engage in a supportive way. They did their job but did not pick up on my anxieties. I would have thought my blood pressure at 183 would have been a clue. Perhaps they need to work on their social skills with the patient at the front and centre. The staff nurse did not demonstrate leadership of a happy team.

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Trust
Listening