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Written by a NHS patient
1st April 2022


The care i received from Dr Liz Kingston (Liz) was outstanding! From the very start being a phone call the day before my surgery to the very end of her shift i could not of asked to be cared for any better, quite simply an amazing doctor who is caring, friendly, someone you feel comfortable with. Days prior to my surgery i was nervous and very anxious about the whole thing, one of the main things was having general anaesthetic. From a previous experience it was something i was defiantly not looking forward to. Liz took her time listening to my reasons, then reassured me by explaining the options in a very understanding way. She was open to all questions and more than helpful. Although i work within the healthcare environment myself, it is noticeable that in alot of areas care is lacking recently, however from my experience it was just the opposite i could not complain about a single thing prior, during or after my surgery. Liz is an amazing doctor and an absolute credit to Whiston/the NHS. She is very enthusiastic about her job and genuinely cares for her patients, her engagement with all patients is amazing. I think the only constructive suggestion i could give is have more members of staff like Liz and the team that looked after me. Having a good team does so much for the patients especially during a strange unusual time.

28th April 2022
Response from Dr Liz Kingston

Thank you so much for your feedback- it is really helpful to hear what aspects of care were most useful. I strongly believe that giving clear information and explaining what steps can be taken to improve safety can reduce worries. I am trying to speak to patients a day or so before planned procedures so they have time to think through the information and then ask any questions they want when they meet me in person, and your feedback seems to back up that approach too. Thank you for taking the time to leave such kind comments during your recovery- I hope you are doing well now.

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