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Written by a patient
19th December 2016


Dr Taylor-Barnes took the time to explain things clearly to me, and stopped to ask if I understood what she was saying (without sounding patronising). I could tell she was in a hurry, as she was talking quite fast, maybe there was a backlog of appointments, but she never made me feel like I needed to rush, and she made sure I was happy with everything she'd said and that I'd had all my questions answered before I left the consulting room. I felt like she really did care about my health issues. I would be happy to try and come back to the surgery on the day that she is there, but it would be nice if all doctors at Giggs Hill Surgery aimed to achieve this same standard of care. That way I wouldn't have to worry about what day of the week I managed to get an appointment...

Recommend
Trust
Listening