Dr James Malone-Lee 2021-11-20 Person 1 5 0

I went to this clinic prior to the pandemic. It is a sausage factory where they dole out a cookie cutter approach to uti infections. This is very lucrative for all concerned. During the pandemic consultations went virtual which was fine, but then I started to get real back pain. You will be prescribed a high dose of antibiotics and possibly something called methenamine hippurate. I believe that either the antibiotics or the hippurate caused me side effects - back pain is listed as a side effect on the little sheet that comes with the medicine. I contacted the clinic twice within a month when my leg and back pain became unbearable. No bedside care was received whatsoever, no phone call just an email each time which is charged for (£40). The first email changed the antibiotic I was on, the second was to tell me they couldn’t treat me anymore, at no time was I a difficult patient, yet they charged me for that final email. I stopped taking all the tablets and my pain almost instantly went away. I consulted with my local GP and they prescribed me HRT which seems to have alleviated my UTI symptoms. In review this clinic cares most about protecting their income and not about the well-being of their patients. Steer clear.