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Dr Iain Grainger
2018-06-20
Person
5
5
0
Written by a patient
Written by a patient 20th June 2018
I am fortunate to belong to a practice where duty of care is taken seriously. I can ring the surgery and obtain an appointment within 24 hours, usually with my own GP. Dr Grainger has the capacity to listen, to empathise and to offer possible and practical solutions to mental or physical difficulties. I feel cared for and respected and feel my GP is honest and open. I have also received great nursing care from the practice, where skill and intuition are used in an environment which feels safe and non-intrusive.
The practice could improve by reorganising its reception area so that long queues do not form ( I know steps are already being taken to resolve this situation).