Dr David Holmes 2019-04-23 Person 1 5 0

On this particular occasion dealing with DR Holmes, was on behalf of my 6 year old daughter. I originally went into the surgery at about 1.30 in the afternoon to see if I could get an appointment for my daughter. She had been sent home from school due to a rash. She had had it for a couple of days and I put it down to heat and I was given her piriton, but It seemed to be getting worse and was spreading all over her body. I was told by the receptionist that a doctor would phone me and they would be able to open up an appointment for her. By 4pm I hadn't received a call back, so decided to phone to see I could get a time as to when I may receive a phone call. I was told that there was 2 calls in front of me, and therefore it would be about half an hour. 6 pm came and still nothing. However when I phoned the surgery I was told that the duty doctor had left a message on my voice mail 4.48. I informed the receptionist that I had not received a voice mail. It turns out that the doctor had phoned my old number that I haven't used in a couple of years. I have been contacted by other doctors on the correct number on previous occasions! I eventually received a call from DR Holmes at 6.20pm! All I can is he is such a rude man. He spoke over me when I was talking and wasn’t listening to a word I was saying. When I asked him what the complaint procedure was, his response was how did I expect to get an appointment when the surgery was due to close. My response to this was that if the doctor had used the correct number then maybe I would have got an appointment. To this his response was that doctors aren’t mind readers!! His final advice was to give her portion overnight and if it hadn’t improved then the surgery would be happy to see her the following day. I actually ended up phoning 111 who referred me to an out of hours surgery.