I had a terrible experience with Dr Ponsonby. She disregarded me, she told me the 'surgery was closed' when I clearly needed help. She said 'what are you doing here I have left your referral at reception'' when I made an appointment to see her about some medication whilst planning to pick my referral up at the same time. When I asked her if she could reccomend some differfent medication because the side effects were awful, she said after flicking through her book (and not actually referring to it) 'I am sorry there are no other options for you, you will have to try and manage'. she wasn't bothered about helping me at all. Terrible experience. However, I have found another great doctor now at Manor Street who has helped me beyond belief.