Dr Abiola Sulaimon 2019-04-04 Person 5 5 0

Dr. Sulaiman is the finest GP I have ever consulted. She listens, explains, acts decisively and, above all, actually cares for her patients. I trust her one hundred per cent. She has treated me for a previously serious and now ongoing heart problem, and for a condition which could have been, and mercifully proved not to be, cancerous. BUT... Because of the present, in my view unnecessarily complicated, appointment system, I have not managed to see her at all for the last year to eighteen months thereabouts, in spite of my strenuous efforts to do so. I am not calling into question the expertise or response of other doctors in the practice to whom I have been referred, but expertise does not always invite the close, confidential rapport, or knowledge of my medical history, which I was able to build with this doctor. I lament this-and am frustrated by it. I do not consult doctors unnecessarily and have no wish so to do, but beyond my expressed wish for continuity of care with this particular doctor-or, indeed, with any GP.- I would like to register how inhibiting I find the present telephone appointment system to be. Medical matters should, in my view, be dealt with face to face and confidentially. Whilst understanding how dire the present shortage of GPs is proving to be, and having sympathy for the practice's problems in this respect, I cannot help but speculate that patients and doctors might feel both more secure and satisfied if the former appointment system were to be reinstated. I have a been registered with Hayesbank surgery for some twenty years.