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Written by a private patient
25th April 2023


Called to book my 17 year old daughter a check up and assured she was still on the NHS list. Receptionist unable to find the dentist's diary and said would call back. No call back. Called a few days later to try again. Was hung up on. Call back from rather rude lady to tell me, my daughter had been taken off the list. Asked her why I had been told differently and was told no notes to that effect - convenient. Generally, lying to customers is a shoddy way to do business. Suggest avoiding this shoddy practice with rude staff.

Suggested improvements
Tell the truth which is clearly that you don’t want NHS patients as they don’t pay as much. No one likes liars.

Experience
Cleanliness
Rating not given.
Staff
Appointment