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Streatham Hill Sexual Health Clinic 2018-10-26 Person 1 5 0

I have waited almost 9 hours to be seen (from 9am till 5.57pm), and when I saw the doctor/nurse - I was rushed out. You enquire receptionists about the waiting time (even the manager) and I have been told someone was off sick today. This was also the excuse in three different occasions when I attended the trust. I was told waiting time would be 2-3 hours and two hours passed I was told I had 7 people in front of me. After 3 hours waiting this has gone up to 14 patients ahead of me. “Appointments have priority” - receptionist said. When In fact this should have gone down. I’m not coming back again and will file a complaint.