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Written by a patient
4th April 2020

Well first thank goodness Physio & More are open in these difficult times, I had looked around and although many places claim to be open they are not, Physio & More are. Second, I was very impressed with the professionalism of the receptionist I dealt with to make the appointment which in the current time includes a very thorough telephone screening for any symptoms of Covid19 and I was advised that this would happen in advance of any appointment. With nothing to declare on the screening an appointment was made for me very quickly. Working at home in less than optimal circumstances with no proper desk and chair I had locked up my neck and shoulders. On arrival at the clinic hygiene measures were in place and before anything else happened I was shown where to wash my hands. It all felt very safe to me but then again they are experts in healthcare and of course they know what they are doing. The physio I saw was polite, friendly and very professional, he immediately put me at my ease, listened to what I had to say and examined me carefully. He then went to work on my neck and shoulders and while it wasn't pleasant there was some immediate relief. I've had three appointments now, all excellent and I'm better. In addition it was explained to me what I had been doing wrong and I was given help and advice about how to set up my desk at home even if it has to be on a table with a less than perfect chair to stop me causing the same problems again. Everyone I met was helpful, professional and friendly and if I need physio again, this is where I will go. Thanks to the team.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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