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17th October 2020


I was happy with how quick everything was dealt with. The only one thing that I really needed was the ‘24 Hour’ helpline - when I tried ringing at 4:30am I was told the lines did not open until 7am which resulted in me having to ring 111. This was really disappointing as it stated on the aftercare that the line was 24 hr when it clearly wasn’t!

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Rating not given.
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Rating not given.
Nurse: Care & consideration
Recommend
Overall Care