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23rd February 2021

Waited an unacceptable amount of time for payment to be taken by call centre, system was not working and put on hold which added to anxiety over treatment day.

Call: Attentive & caring

Call: Given time

Call: Given information

Consultation: Supportive

Consultation: Information

Consultation: Involved

Counselling: Supportive

Rating not given.

Treatment: Dignity & respect

Clean facility

Nurse: Care & consideration

Surgeon: Care & consideration

Recommend

Overall Care