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1st April 2021


The lady I spoke to, [name removed], was lovely. She took the time to listen to me explain my story and she allowed me to speak honestly without any judgement. As a sufferer of anxiety (telephone calls are a big trigger) I cannot express how lovely it was to have a heartfelt person at the other end of the phone, listening and making sure your care is covered all round. I have never had to go through this before, had I not of lost my brother 2 weeks ago and if my health could withstand the pregnancy, I may never have spoken to [name removed], but in my case, I’m glad I had her at the end of the phone helping me through with care and consideration. Not once did I feel rushed or just “another patient”. I wasn’t going to take any counselling, but after I spoke to [name removed], I realised it’s easier to talk to a stranger about your troubles. So I have my first session in a weeks time. Again, thanks to [name removed]. She’s a credit to your company. Thank you [name removed].

Call: Attentive & caring
Call: Given time
Call: Given information
Consultation: Supportive
Consultation: Information
Consultation: Involved
Counselling: Supportive
Contraception: Discussion
Treatment: Dignity & respect
Informed: Pain Management
Clean facility
Nurse: Care & consideration
Recommend
Overall Care