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Written by a private patient
25th February 2021


The administration at 132 Harley Street is appalling. I am amazed doctors actually use these rooms. The phone numbers keep changing; you are lucky if someone actually answers; bills are sent out with a massive delay. On three occasions the receptionist didn't seem to know the appointments procedure, causing me to go round in circles, trying to speak to the doctor's correct secretary.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff