Sunbury

Rosaleen Beaarman & I have lived in lower Sunbury 26 years and always used this store for my prescriptions. I have a lot of meds on repeat so last month went on lloyds repeat service. When i went to collect them, the staff had forgotten to do it and so no drugs! I suffer with SLE, JUST HAD A KIDNEY TRANSPLANT! so my meds are very important. Then she gives me IRBESARTAN 150, I only take 75 but I didn't notice when i took it and drove my car,passed out and had to be taken home.She has also been giving me cheaper meds that do not work as-well because the quality is just not there! I suffer severe depression and need FLUOXETINE (TILLOMED) it is written on my scripts by Doc & still she insists BRISTOL is the same! so why do my death thoughts come back badly when i'm taking these! I have been to Boots & they can get (Tillomed) for me. When I spoke to the Asian pharmacist in lloyds & said I will have to change my chemist because you are not fulling my needs, she just shudder her shoulders & said ok, like she couldn't care less what happened to me. I feel really sad because your store is my local & I have never had a problem in 26 years. They always gave me the meds the Doctor asked for whatever the cost! I have been on Tillomed for years & the pharmacists has always been very helpful, never an attitude problem with some one who is so sick and relies on medication. email rosaleen.bearman@gmail.com phone 01932786143. Would like to hear back about this thank-you

Over the last few years I is very noticable the decline of service and efficiency in this pharmacy. Always have to wait, lovely even able to give you all your requirements on same day, another visit!! I use you because you are the nearest chemist to me but ok so disappointing customer.

Very often the store does not have enough of the prescription there and I have to collect the balance of my goods the following day. Unofortonatly I need quite a lot of items and its a bit of a hussle.

Window display could be better, needs a paint job inside. Staff are a credit to your company.