The Redcliffe Surgery

This surgery is incompetent. Desk staff are useless. Trying to see your usual Dr is next to impossible and whoever you may get to see, the appointment will be weeks away. I have waited some six/seven years for an operation on my foot. I saw a Dr there a year ago. I was referred to a most unimpressive specialist. Since then nothing...... They love to do the simple things like flu jabs or blood pressure monitoring, (presumably for success in seeing patients figures), but anything more complicated is evidently beyond them. Quite frankly, go home and die. It will be faster and less complicated.

I have been a patient at this surgery for a number of years and used to brag about the quality of service, until I have been repeatedly assigned Dr Tim Rees who is consistenly rude and unhelpful. He has been insulting and rude on the phone and this morning I received a kurt response to my request for a referral to an osteopath telling me he doesn't have time and perhaps I should show this text to my insurance company. It would have taken the same amount of time as to write the letter to me. I can only say how disappointed I am in the Redcliffe surgery for allowing this kind of behaviour.

Have been a patient here for three years and used to be impressed until recently. This year some doctors have left and not been replaced so you have much more chance of getting a doctor you would rather not speak to now. In person appointments very rare, mainly telephone consultations (I do understand why). I have a breast lump, specified three doctors I felt able to discuss it with, didn't get any of them. Got an older male doctor and he didn't take me seriously at all, telling me it was 'probably an abscess'. I feel he was influenced by the fact that I am only 24 and have had abscesses on other parts of my body in the past. Never a breast one though. I don't see how he can make a judgement without seeing me in person or referring me to a hospital that can. Women constantly get told that breast lumps must be checked out, your GP can still see you even during COVID-19, well I tried that and got nowhere. Now I feel let down and frightened. all the other staff here are great but this one doctor has really upset me so I guess I'll have to change GP.

Rheception is disorganised. Huge turnover of locums so good luck seeing the same doctor twice. Prescription renewals are a shambles. Now down to 5 doctors for supposedly 17000 patients, so appointments are 3 weeks if you are lucky. If full up beyond three weeks, the reception staff say the computer will not take appointments beyond then so try again at a later date. Nice

Stay away. Impossible to get an appointment (minimum 3 weeks) and when you do get one, they won’t honour the time (despite the fact you’ve booked 3 weeks in advance). No consideration for people’s schedules and unhelpful reception staff

Dr Sultana Rashied, is a exceptional doctor, and over the past years provided amazing profesional treatment. I would recomend her to any patient wanting exceptional care to the highest of standards. Having worked with medical professionals for many years, she is in a league of her own