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The Medical Centre

2 Frances Street, Doncaster, DN1 1JS
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4.6 | 27 reviews

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Review

 

We have been coming to the practice for many years and the doctors and nurses are lovely. The receptionists are always helpful and it is a pleasure to be poorly! We are always included in our care and always feel involved when my husband or me have to be referred. The doctors are so busy but they always have time for us and the nurses who now seem to visit (a great idea) are lovely and caring. keep up the good work and I hope the place gets a face lift soon as it is looking tired.

Response from the doctor - It is always good to receive any feedback from our patients. We are very pleased to receive such positive comments and please be assured that all feedback is discussed and passed on to staff and partners. We strive to continue in delivering excellent care and support to all our patients at The Medical Centre.

11th February 2016 | Written by patient


The Drs and nurse's do a great job but unfortunately before getting to see one, I have got to get past the receptionist! Which reception (ground 1st floor) do I actually back in at ?? It is pointless having name badges of they are not worn correctly.

Response from the doctor - We are apologies for any bad experiences our patients may encounter. We value all constructive feedback and will discuss any issues in person and ensure feedback is given to the appropriate staff member. We pride ourselves on the service and care the practice has been delivering for many years and continually work with our patient group members, suggestions box, patient surveys and informal discussions in order to put changes in place.

19th September 2015


Quick and efficient on 2 occasions, was very pleased with the service I received on both occasions.

Response from the doctor - Thank you for your valuable feedback

8th August 2015


I have been taken care of with any problems. Excellent care and follow up excellent. Proof of this is that I have been with this practice since the day I was born.

Response from the doctor - We are happy to receive feedback from our patients and take great pride in the care we give to patients and their families.

27th May 2015


only recently registered with this practice and can honestly say....WOW! excellent service from reception to nurse, to GP to practice manager. Every member of staff cares. They are respectful of problems and I don't understand why others wont tell a receptionist what the problem is on the phone, why would anyone want an appointment with the wrong person?? I have been registered with other practices in Doncaster due to living in different areas, I wont move from this one

Response from the doctor - Thank you for the feedback you have provided for The Medical Centre. We are extremely proud of the services we give to patients and I will pass your comments on to all the staff and partners.

18th May 2015 | Written by patient


The only real issue was due to the fact that the doctor was not in his usual office on 1st floor but in the ground floor nurses office meaning I was sent to wrong waiting area! Otherwise I was happy with the care!

Response from the doctor - thank you for taking the time to give your feedback. We apologies for any issues with your recent visit and be assured all staff at The Medical Centre thrive to give the best care to patients

19th March 2015 | Written by patient


The service received at this practice is the best, i recomment them to my friends and family all the time and cant understand why others moan about their own practice, surely they should all be run the way Frances Street do it....Keep it up

Response from the doctor - It is always lovely to read such positive feedback from our patients. We will continue to give the best care possible

16th March 2015 | Written by patient


Everything.

Response from the doctor - Thank you for taking the time to give your feedback

14th February 2015


Good good good.

Response from the doctor - Thank you very much

7th February 2015


The surgery always offers prompt appointments on day of calling with either nurse or doctor. Excellent service to patients.

Response from the doctor - Thank you for your feedback

1st February 2015


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